WufWuf builds products, experiences, and happiness for dogs and their humans. At WufWuf, we know that dogs aren't pets; they're family and we want to provide them much more than just food and shelter. This is why we call WufWuf a dog-centric brand designing and making customized toys and treats. We launched in 2018, a monthly themed subscription of natural treats and creative toys. Since then, we've shipped more than 200K toys and treats to dogs across Europe. Our customers are in 30 countries (90% in the U.K.). We are committed to a culture that is open, inclusive, generous, and enthusiastic — just like our dogs. United by this dog-obsession, we embrace diversity.
- Prioritise and process customer orders and requests submitted by telephone, email, live chat or instant message, social media platforms.
- Investigate and resolve customer complaints and resolve complaints quickly and patiently
- Maintain thorough and accurate customer service records
- Keep confidential records and financial information private and secure
- Learn how to use database systems and technology to deliver great customer care
- Liaise with company suppliers to arrange collections, deliveries item repairs, correspondence and email management as needed
- Help customers register online and process their orders
- Check product availability for customer orders and order or restock items if necessary to satisfy the customer
- Communicate with customers about their orders, including any delays or changes in delivery
- Help building 3rd part brand partnerships.
- Set goals to increase brand awareness and increase engagement
- Manage all social media channels such as Facebook, Twitter, Pinterest, Google+ and Instagram
- Plan content and delivery and use tools like Hootsuite, Discord, Trello to manage multiple social media channels
- Form key relationships with influencers across the social media platforms
- Manage and facilitate social media communities and brand partnerships
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